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FREQUENTLY ASKED QUESTIONS

 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS 
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES
Shipping prices are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$174.99
$5.99
$7.99
$14.99
$11.86
$175.00
$262.49
$9.99
$11.99
$19.99
$21.24
$262.50
$349.99
$14.99
$14.99
$23.99
$24.99
$350.00
$524.99
$18.99
$21.99
$29.99
$33.74
$525.00
$699.99
$21.99
$27.99
$34.99
$37.49
$700
$3.499.99
$49.99
$74.99
$99.99
$62.49
$3.500.00
Plus
$99.99
$149.99
$199.99
$124.99

*NOTE: Please keep in mind that the total cart values above are based on the default 250% mediums markup.
If you decide to change your markups, you will need to adjust the Total cart values above.

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. 
Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies 
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  

All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

SHIPPING OUTSIDE THE CONTINENTAL US, EXPIDITED SHIPPING, AND SPECIAL REQUESTS 
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping quotes are available for large orders or orders shipping to international destinations.
Please contact us gslart@giseleb.com with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS 
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples and not actual shipping prices according to weight)

WHAT IS OUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
No, we do not accept returns. All sales of Original, Limited Edition and Artists Proof purchases are final. Shipments are managed direct from the artist or the professional artist partner. They are professionally packaged and tracked during shipping. If your prints arrive damaged, take photographs to document and immediately send photos via email to gslart@giseleb.com. Keep all packaging and await further instruction.

CAN I CANCEL MY ORDER?
All print sales are final. Please contact gslart@giseleb.com as soon as possible if you need to discuss your order.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?
We do not offer refunds. We know that life happens and there are times when we need to make an exception. We are hear to be your fine art source.

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